01
Order processing
Once your order has been successfully placed, it will be prepared for dispatch. Processing times may vary depending on the item and availability.
Shipping & Returns
The details
matter.
Everything you need to know about receiving your order, delivery, returns, exchanges, and custom pieces.
Shipping
From our studio to you.
We take care in preparing every order for delivery. The information below provides a general overview of the process.
02
Dispatch
When your order is ready to leave our studio, you will receive the relevant delivery information available for your order.
03
Delivery
Delivery times depend on your destination and the shipping method available at checkout. Please allow additional time for international deliveries where applicable.
Delivery
What to expect after placing your order.
Processing times
Processing times can vary depending on the product and whether an item is ready to wear or requires additional preparation. Any applicable timing information will be provided with your order.
Delivery destinations
Shipping availability depends on the destination and the delivery options available at checkout. International customers may be responsible for applicable duties, taxes, or customs charges where required.
Tracking your order
Where tracking is available, delivery information will be provided once your order has been dispatched.
Delivery delays
Delivery estimates can be affected by circumstances outside our control, including courier delays, customs processing, public holidays, or other unforeseen events.
Returns & Exchanges
Before sending anything back.
If you need to return or exchange an item, please contact us before sending it back. This allows us to confirm the applicable process for your order.
01
Eligibility
Returns are subject to the condition of the item and the applicable return window. Items must be returned in their original condition and packaging where required.
02
Exchanges
Exchange availability depends on the item, size, and stock. Please contact us before sending an item back so that we can advise you on the available options.
03
Custom & bespoke pieces
Custom and bespoke garments are created specifically for the client and may be subject to different return or cancellation conditions. These terms will be discussed as part of the custom design process.
04
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details so that we can assist you.
Please note
Our shipping and returns terms may vary by product and destination.
The information on this page is intended as a general guide. Specific delivery timelines, return windows, fees, exclusions, and conditions should be confirmed against Dressmaker by Olivia's final business policies before launch.
Need help?